Privacy Statement – Online Services

This privacy statement describes how the Pohjolan Voima Group (hereinafter “Pohjolan Voima”) processes your personal data that Pohjolan Voima may collect when you visit our website or use our services via our website (“the Services”), how this data may be used and processed, and how the data is protected. Pohjolan Voima verifies that the processing of your personal data takes place in compliance with legislation and that your privacy protection or other rights protecting your privacy are not limited without a legal basis.

This privacy statement only covers the processing of data by Pohjolan Voima. Our website and the Services may include links to other websites that are not managed by Pohjolan Voima. If you use a provided link to go to another website, the party responsible for the website may collect your data and use it in compliance with their privacy statement, which may be different from Pohjolan Voima’s privacy statement.

Contact information of the controller and the controller’s representative

The controller is Pohjolan Voima Oyj (business ID 0210161-4).

The data protection manager is Tiina Nyström, General Counsel, Executive Vice President; Human Resources (tiina.nystrom (at) +358 10 478 6505).

Methods of data collection, collected types of personal data and intended uses of the data

Pohjolan Voima collects your personal data when you visit our website, subscribe to a newsletter or place an order for other materials, or contact Pohjolan Voima in any other manner. Some features of our website may require registration and logging in to the service. Pohjolan Voima will tell you whether the surrender of your personal data is mandatory or voluntary, as well as explain what will happen if you refuse to surrender your personal data.

When you visit our website, the manner in which you use the website and your IP address are recorded in a log. The log is used to collect information on the number of people using the Services, the manner in which visitors use the website, the number of visitors, system errors and which parts of the Services were used or were not used. Your personal data (such as name, address or date of birth) will not be saved in the log, unless you provide these pieces of personal data.

The Services may use a variety of tracking methods, such as Google Analytics, which provide specific technical data, such as the OS of your computer, your network location, the type of your browser and the address of the website that sent a request. This data cannot be used to identify you as a single user, however. The Services may also use cookies. Cookies are small text files that are stored on the hard drive of your computer. Cookies are used to maintain the current state of your session and your settings in the Service. If you do not want to receive cookies and do not want to be notified of their use, you can change your browser settings accordingly, provided that this is possible in the browser you are using. Please note, however, that if you do this, you may not be able to view the entire site or use all of the features of the site. We also use on our website third party tools that may place cookies on your computer or mobile device.

If you have submitted any of your personal data (such as name, job title, address, telephone number, company name, reference number or query data) to Pohjolan Voima, Pohjolan Voima has the right to use it when providing you the Services or fulfilling your requests.

Pohjolan Voima or a representative of Pohjolan Voima may contact you if additional information is needed to reply to your question or fulfil your request, for marketing purposes, for a poll, for a product query or for any purpose related to the management, technical development or other similar actions connected to the website.

The collected personal data will be used for Pohjolan Voima’s legal business purposes in general:

  • Management of customer and supplier relations, and related communication
  • Provision of the Services to you and fulfilment of your requests
  • Development and improvement the Services

Your rights regarding your personal data and disclosure of personal data

You have the right to be informed of which pieces of your personal data Pohjolan Voima has collected and to whom your data may have been disclosed.

You can request that your data be corrected if you find any errors or deficiencies. You also have the right to have deleted any of your personal data the processing of which is based on your consent or any of your personal data that is not required for any of the intended uses listed in section Methods of data collection, collected types of personal data and intended uses of the data.

If you want an extract of the register showing your personal data, please contact Tiina Nyström by email:

The personal data will not be transferred outside the EU/EEA.

Retention and protection of your personal data

Pohjolan Voima uses appropriate technical and organisational means of protection to limit the use of the personal data in its possession and protect the personal data from loss, unintended deletion, misuse and unauthorised alteration. Access to your personal data is limited to the persons (employees of Pohjolan Voima or service providers) who require the data for the purposes for which the data was collected. When we use third party service providers as an aid in the provision of the Services, such third parties have the right to process your personal data only to the extent required for the service providers to provide the Service we have requested. Pohjolan Voima ensures that data protection has been taken into account to a sufficient extent in all service agreements based on which personal data will be or may be disclosed to parties outside the Group.

Pohjolan Voima will retain the personal data for as long as it is required for the purpose for which it was collected, or for as long as legislation and/or regulations require.

Supervisory authority and right of appeal

The supervisory authority in matters concerning compliance with data protection legislation is the Data Protection Ombudsman. If you feel that your personal data has been processed in a manner that violates data protection legislation, you have the right to bring the matter to the Data Protection Ombudsman.

See also